ConnectWise Ticket Assistant

Its your machine Jennifer

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From: Jennifer Rodriguez-Diaz <[email protected]>
Sent: Monday, May 20, 2019 8:56:10 AM
To: Michael Whelan; Robert Glazer
Cc: Alejandro Lozano; Tim Scheuing
Subject: Re: two computers that were offline

What user was associated with that computer?

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Jennifer Rodriguez‑Diaz
Administrator/CFO
Foreman Friedman, PA
2 South Biscayne Boulevard
Suite 2300
Miami
,
Florida

33131
Tel:
\(305\) 358-6555<tel:\(305\)%20358-6555>
Fax:
\(305\) 374-9077
Email:
[email protected]<mailto:[email protected]>
Web:
www.fflegal.com
<http://www.fflegal.com/>
\[cid:[email protected]\]
This email, and any attachments thereto, is intended for use only by the addressee\(s\) named herein and may contain confidential and/or privileged information, including but not limited to information which is protected by the attorney-client and/or work product privileges. If you are not the intended recipient of this email, you are hereby notified that any retention, dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you have received this email in error, please notify the sender by email, telephone or fax, and permanently delete the original and any copies and printouts thereof.
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From: Robert Glazer <[email protected]>
Sent: Monday, May 20, 2019 8:53:38 AM
To: Michael Whelan; Jennifer Rodriguez-Diaz
Cc: Alejandro Lozano; Tim Scheuing
Subject: RE: two computers that were offline

It was not on the list

From: Michael Whelan
Sent: Monday, May 20, 2019 8:53 AM
To: Jennifer Rodriguez-Diaz <[email protected]>; Robert Glazer <[email protected]>
Cc: Alejandro Lozano <[email protected]>; Tim Scheuing <[email protected]>
Subject: Re: two computers that were offline

Ff-ws-018
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From: Robert Glazer
Sent: Monday, May 20, 2019 8:51:37 AM
To: Michael Whelan; Jennifer Rodriguez-Diaz
Cc: Alejandro Lozano; Tim Scheuing
Subject: RE: two computers that were offline

What’s the machine name, check it against the list.
FF-WS-037<https://app.warrantymaster.com/device/20SCX/view>
SPrice
BRG5YJ2
OptiPlex 3040
Upgrade
FF-WS-036<https://app.warrantymaster.com/device/YinMH/view>
fcarrasco
BRN5YJ2
OptiPlex 3040
Upgrade
FF-WS-034<https://app.warrantymaster.com/device/FMXRs/view>
mfonticiella
HM5CXD2
OptiPlex 3040
Upgrade
FF-WS-035<https://app.warrantymaster.com/device/BfZSx/view>
lschrader
HM4JZC2
OptiPlex 3040
Upgrade
FF-WS-033<https://app.warrantymaster.com/device/YDiFF/view>
oricardo
8K167J2
OptiPlex 3040
Upgrade
FF-WS-032<https://app.warrantymaster.com/device/cjQ9v/view>
marista
GMZCXH2
OptiPlex 3040
Upgrade
FF-WS-031<https://app.warrantymaster.com/device/iFHqT/view>
cgallagher
HGYF8C2
OptiPlex 3040
Upgrade
FF-WS-027<https://app.warrantymaster.com/device/4FReQ/view>
mgordon
G3VMDH2
OptiPlex 3040
Upgrade
FF-WS-024<https://app.warrantymaster.com/device/78K6I/view>
jschofield
5XGHMF2
OptiPlex 3040
Upgrade
FF-WS-022<https://app.warrantymaster.com/device/qxPsF/view>
pbagley
GVK8XD2
OptiPlex 3040
Upgrade
DFRIEDMAN-YOGA<https://app.warrantymaster.com/device/ZmYSj/view>
NSilverman
R90LLHU7
X1 Yoga 1st Gen \(Type 20FQ, 20FR\) Laptop \(ThinkPad\)
Need to confirm upgradeability
FF-WS-020<https://app.warrantymaster.com/device/iSDuw/view>
apereyra
54B5DD2
OptiPlex 3040
Upgrade
FF-WS-021<https://app.warrantymaster.com/device/wgFQv/view>
kgrossman
53Y3DD2
OptiPlex 3040
Upgrade

From: Michael Whelan
Sent: Monday, May 20, 2019 8:50 AM
To: Jennifer Rodriguez-Diaz <[email protected]<mailto:[email protected]>>; Robert Glazer <[email protected]<mailto:[email protected]>>
Cc: Alejandro Lozano <[email protected]<mailto:[email protected]>>
Subject: Re: two computers that were offline

I am at Jens machine now still running widows 7
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From: Robert Glazer
Sent: Monday, May 20, 2019 8:47:58 AM
To: Jennifer Rodriguez-Diaz
Cc: Alejandro Lozano; Michael Whelan
Subject: two computers that were offline

Good morning,

The 2 below computers were not upgraded to Windows 10 because they were not online. The other 10 were successfully upgraded.

DFRIEDMAN-YOGA - 5/17/2019 4:20:43 PM
FF-WS-034 - 5/17/2019 5:30:59 PM

Robert Glazer
Palindrome Consulting
Chief Technology Officer
ITIL v3, Lean Six Sigma Green Belt
Main Phone :305-944-7300
Direct Phone:786-590-5033
1930 Harrision Street
Hollywood, Florida 33020
https://www.pciicp.com/
For after hours support, please contact our office at 305-944-7300 and select the after-hours option. Our team will receive your message and address.

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