ConnectWise Ticket Assistant

Hi Tim,

We're wondering if it's possible to implement an email alert on our managed devices that will let us know when a user's OST or PST file on Outlook is approaching the 50 GB limit. We tested an AI-made script and were able to run it on multiple computers, confirming that, at least when run manually, we could get the info needed. We only need an alert when it's above 95%, so it has a parameter to set the percentage when executed \(.\Get-OstReport.ps1 -OnlyOver 90\). And also accounting for cases where the user has stale files, multiple users on 1 pc, inactive OST files, etc.

Please let us know if something like this could be implemented for us to run a daily check for all clients and alert back \(or directly create a ticket\) once it hits the 95% threshold. Attached is the test script, and below are a few screenshots of the results we got from the tests.

![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/5a8368ce-4077-4bdb-8c9e-66a76d543c94)
![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/0a980671-f3f2-4a33-b622-cdeb0d74c266)

Thanks in advance for the help.

All the best,
**Diony Del Rosario**
Technician
![\[Techo Services Logo\]](https://i.ibb.co/jZhNbGJW/techosignature.png)

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

Hi Tim, 

Once a week works; maybe at 90% instead of 95% to have a little headroom. 

***And then do you just want it to output the entire script results to the ticket if it's anything other than "not outlook data files...."?*** Yes, below is an example of what it would look like for a case over the threshold: 

![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/c18fe334-1d52-4042-8e93-7ca796457c0a)

All the best,
**Diony Del Rosario**
Technician
![\[Techo Services Logo\]](https://i.ibb.co/jZhNbGJW/techosignature.png)

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

Hi Tim,

Do you have any computers known to exceed that limit I can test on to make sure it works as expected? **Galaxy Capital\Main Office\DESKTOP-DJRH5KE**
What day of the week would you like the script to run? **Tuesday ~11 am**
Help Desk or Alerts board? **Alerts**

All the best,
**Diony Del Rosario**
Technician

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

Hi Tim,

Thanks

All the best,
**Diony Del Rosario**
Technician

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

Hi Tim,

The script ran without the filter, so it alerted all devices with PST/OST files, not just those over 90%. Ticket #219978 - PST/OST File Size Exceeds 90% Limit on IDEAL-PC-628 \(CM Health Inc/Accounting Ideal Vitamins\), an example ticket.
![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/a1d4fc55-fda7-44db-a65f-bcd3257370c0)
It says status OK, so it didn’t find any PST over 90%; it’s supposed to run with these parameters to only display the matched conditions: -OnlyOver 90

All the best,
**Diony Del Rosario**
Technician
![\[Techo Services Logo\]](https://i.ibb.co/jZhNbGJW/techosignature.png)

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

**From:** Diony Del Rosario <[email protected]>
**Sent:** Friday, October 23, 2026 9:43 AM
**To:** Tim Scheuing <[email protected]>
**Cc:** Chesky Oberlander <[email protected]>
**Subject:** Re: Ticket#15695/Techo Services/Techo - OST/PST size alerts -- has been updated

Hi Tim,

Thanks

All the best,
**Diony Del Rosario**
Technician

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211

Hi, thanks &#55357;&#56396;

All the best,
**Diony Del Rosario**
Technician
![\[Techo Services Logo\]](https://i.ibb.co/jZhNbGJW/techosignature.png)

**Phone:** \(718\) 635-2543
**Email:** [[email protected]](mailto:[email protected])
**Website:** [techoservices.com](https://techoservices.com)
**Address:** 130 Lee Avenue, Suite 499
Brooklyn, NY 11211