ConnectWise Ticket Assistant

Good morning Tim,

We would like ESET removed off all the CSP \[cid:[email protected]\] \(Corpac\) Computers. In addition, we would like Sophos installed as the replacement Antivirus today. ESET is not cutting it.

Let me know when this can be accomplished

Thank you

Robert Glazer
Palindrome Consulting
Chief Technology Officer
ITIL v3, Lean Six Sigma Green Belt
Main Phone :305-944-7300
Direct Phone:786-590-5033
1930 Harrision Street
Hollywood, Florida 33020
https://www.pciicp.com/

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"Delivering Peace of Mind"
Allowing business owners to focus on their business and sleep better at night, knowing that their data and systems are secure.
http://www.pciicp.com<http://www.pciicp.com/>

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Robert,

I’ve been working on Michael for getting ESET uninstalled on a few at a time, and Sophos has already been getting installed. How are you guys currently rolling out Sophos? I’d like to make sure I do it the same way to keep it consistent.

Thank you,
Tim Scheuing
\(912\) 373-6846
[email protected] \[mailto:[email protected]\]

We deployed it at CSP \(corpacSteel\) Barranquilla branch using Sophos executable from Central portal.

Alejandro Lozano
Sr. System Engineer
Palindrome Consulting
305 944 7300

Guys, we need to treat those two deployments as two separate companies. Please keep that in mind when the plane licenses so we can account for them correctly .

Ilan Sredni
Palindrome Consulting, Inc. - “Delivering Peace of Mind”
Allowing business owners to focus on their business and sleep better at night, knowing that their data and systems are secure.
Are you satisfied with your ability to restore from a disaster? For more information visit: http://www.pciicp.com/services-solutions/backup-disaster-recovery
1930 Harrison St.
Suite 208
Hollywood, FL 33020
Dir: 786-590-5040
Tel: 305-944-7300 ext. 200
Fax: 305-944-6335
Cel: 305-458-3258

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
From: Alejandro Lozano <[email protected]>
Sent: Friday, March 15, 2019 10:07 AM
To: LabTech Expert; Robert Glazer
Cc: Jacobo Levy; Janet Jones; Michael Coffman; Michael Whelan; Ilan Sredni
Subject: RE: Ticket#3563/Palindrome/ESET Removal -- has been updated

We deployed it at CSP \(corpacSteel\) Barranquilla branch using Sophos executable from Central portal.

Alejandro Lozano
Sr. System Engineer
Palindrome Consulting
305 944 7300

We are working on obtaining the licenses

Got it. Thanks, Robert. Will that be available today such that I should go ahead and remove ESET while you work on that?

Thank you,
Tim Scheuing
\(912\) 373-6846
[email protected] \[mailto:[email protected]\]

I am hoping so, we are waiting a response from our reseller

Tim,

I used a free tool to create a MSI, so I hope it works! On the PCILABTECH server, I put a folder on the root of C: drive called Sophos MSI:

\[cid:[email protected]\]

Please let me know if that works for you.

Thanks,

Janet Jones
Service Center Supervisor
Palindrome Consulting
Delivering Peace of Mind
\(O\) 305.944.7300
\(F\) 305.944.6335
[email protected]<mailto:[email protected]> | www.pciicp.com<http://www.pciicp.com/>
1930 Harrison St. Suite 208
Hollywood, FL 33020

Janet,

Can you test the MSI on a single computer to confirm that it works? I would expend significantly more time troubleshooting the script if it doesn’t work as expected and it could boil down to the MSI.

To test, please run msiexec.exe /i c:\\path\\to\\setup.msi /qn

Thank you,
Tim Scheuing
\(912\) 373-6846
[email protected] \[mailto:[email protected]\]

Janet,

Friendly reminder that I need a known working installer for this to get CSP completed.

Thank you,

Tim Scheuing
LabTech Expert
\(912\) 373-6846