ConnectWise Ticket Assistant

[@Derrick Page](mailto:[email protected])please read this e-mail and let us know if there are any other screenconnect instances for other clients

Hi Tim,

I think you may have worked on some of this before, I don’t recall, it may already be done for all I remember

We need to remove 3rd party remote support tools, or at least monitor for them and report on them, with an option to uninstall them.

Right now I’m concerned about screenconnect, we need to be able to set screenconnect fingerprints by client. For every client, the only figerprints that should be allowed are the fingerprints for that client and those for RYC.

These are the fingerprints we know about right now

RYC

* ScreenConnect Client \(7bfff92a72804e57\)

* https://helpme.myryc.com
* ScreenConnect Client \(a91b6ffe71e16b9e\)

* https://sc.myryc.com

Gator
* ScreenConnect Client \(4d4e379cb83403a8\)

* https://remote.gatorinv.com/

LKA
* ScreenConnect Client \(9da27419dbcd4c28\)

* https://lka.screenconnect.com/

After we figure this out perhaps we can then start monitoring and automating the removal of other remote access tools.

**Kent Calero**
President & Chief Engineer
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