ConnectWise Ticket Assistant

Hi Tim,

I would like some assistance taking a look at the ScreenConnect Auto update functionality to better understand if there are common causes for failures or delays on version upgrades outside of the obvious \(Device offline, unreachable\)

For this example, let's look at one client. Palomar Health Medical Group.

I have attached a full list for review. Any version under 26.6.6 is in red. 

Due to CVE-2026-84869 and the patched version being 26.6.6 do we need to force a redeploy, and can we understand a bit better why the discrepancies?

Thanks in advance

![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/b34454d8-0842-4a93-a340-7937d8751741)

**Jeremy McGrath**

**IT Support Analyst II**

MED TECH SOLUTIONS

Phone: 503.967.0171

**medtechsolutions.com**
![\[image\]](https://na.myconnectwise.net/v4_6_release/api/inlineimages/labtechx/ee2f078a-858f-4b3d-aedf-aab671ca063b)

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